Paying above the odds for your broadband? Majority fork out more for basic package compared to top speed fibre - and BT customers overpay most

Basic broadband customers pay on average £14 more a month than for fibre

04 February 2019 - 16:45 - Update: 04 February 2019 - 18:00

Three in four basic broadband customers are paying more than those on entry fibre or top speed fibre packages, a new study has revealed.

It suggests that 72 per cent of broadband customers on basic packages are paying an average of £40 per month - which equates to £14 more than they could be paying for an entry fibre package, according to comparison website Is My Bill Fair?

BT customers are most likely to be overpaying the most with those on its basic broadband package paying an average of £49.92 a month when they could receive fibre entry speeds with the same provider for just £29.99.

Customers are being urged to check if they can get a better deal with their broadband providers 

The research analysed nearly 16,000 bills from BT, EE, Plusnet, Sky, TalkTalk and Virgin Media to discover how much customers are paying for their broadband speed – and how much it would cost them to switch to a faster package. 

It found that 79 per cent of TalkTalk customers could also be paying over the odds for their broadband with basic broadband customers forking out £32.93 when they could get entry fibre for just £23.99, or top speed fibre for £27.99. 

 

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